Category: Bad Customer Service

Jul 17, 2017
By Michael Rupured

Online Shopping: Easy, Convenient & Cheap

The internet has changed the way we shop. Big retailers are closing stores at an unprecedented rate. Shopping malls look like ghost towns. It’s hard to compete with virtual everything. Shopping is not my cup of tea. In fact, thanks to poor or non-existent service, long checkout lines, and people getting in my damn way, I hate it. When necessity leaves me no choice, my goal is always to get in and out as fast as I can. I’ve dabbled with online shopping in the past in search of uncommon, hard-to-find items or gifts for out-of-town family and friends. Buying mundane, everyday goods online never occurred to me. #SlowLearner That has changed. My dog, Toodles, is responsible for a lot …

Apr 11, 2016
By Michael Rupured

The Curse of Complexity

Nothing is simple any longer. Nearly everything is infinitely more complicated than was the case twenty or thirty years ago. Hardly a day goes by without an encounter with something complex enough to make my head explode. Take my medical flexible spending account — please. Tax-free dollars are transferred with each paycheck to an account I access with a debit card to pay for medical expenses. But any time I use the damn thing to pay a doctor bill, I get an email message telling me to upload receipts or the charge will be denied. Wait a minute. We’re talking about charges made at a doctor’s office — like me and my doctors have a big scam going to steal my money! The …

Nov 23, 2015
By Michael Rupured

No Tipping?

The latest trend in upscale dining is to do away with tipping. Instead, fine dining establishments say they will pay staff a respectable wage. Of course, they’ll also jack prices up by twenty percent or more to cover the cost of higher wages. Many moons ago, I waited tables. For more than a decade, I pasted a smile on my face and did my best to please often surly customers. Although I did my time in a dive or two, most of the restaurants where I worked were high end. For much of that time, the money I made waiting tables was my only source of income. I was paid $2.01 an hour (eventually it went up to $2.10) without any …

Mar 23, 2015
By Michael Rupured

Birthday Presents

For my 57th birthday earlier this month, I gave myself a new car and a trip to Orlando. The new car was somewhat of a requirement. The PT Cruiser I bought in 2005 had enough miles on it to make me nervous about driving to Florida. I’ve known for months what kind of car I wanted to get. My PT Cruiser was the first convertible I’ve had the pleasure of owning. Driving with the top down is possible at least a few days every month here in Georgia. Wishing I’d bought another convertible seemed more likely than wishing I hadn’t. Refusing to pay more for a car than I paid for my first house ruled out a lot of options. A car is a means …

May 26, 2014
By Michael Rupured

My Cable Bill

The ability to retire a few years earlier than planned has provided an incentive to pay a lot more attention to my monthly bills. Don’t get me wrong. I’ve always been vigilant. But the emphasis has shifted from checking for errors to looking for (painless) ways to cut back. As they’re based on usage, I expect bills for water and electric to vary. In the past, I’ve been on “the budget plan” with my utilities to spread the cost of high months across the year. Not anymore. Mostly the budget plan kept me from noticing how much setting my thermostat to 68 in July was costing me. Anyway, variability with these kinds of expenses is to be expected. My cell phone service and my …

Dec 04, 2012
By Michael Rupured

The Southern Way

Today my new bedroom furniture arrives. Regular readers will recall I ended up ordering enough for at least two and possibly three bedrooms. After the furniture arrives and I get it arranged the way I want it, my move will be complete. I’m grateful for a team of contractors who worked together to get me into the house as fast as they could. My success can be attributed to what I call the Southern Way. Allow me to explain. Without going into the particulars, I picked my real estate agent because I’d done something nice for her daughter. I’m not saying she owed me. It wasn’t like that at all. But she did have a deep appreciation for what I’d …

Nov 01, 2012
By Michael Rupured

Useless Usernames & Passwords

When I was in junior high a very long time ago, the only number I had to know was the combination to my school locker. I remembered it. Mostly. And when I forgot, someone in the school office could look it up for me. High school required that I remember two lock combinations (one for physical education and the other for my regular locker). Because I had a job, I needed to know my Social Security Number. In truth, I really didn’t have to remember it because anyone who had one kept the card in their wallet. By the time I reached college, my Social Security Number served as my Driver’s License and student identification numbers, and was printed on …

Oct 19, 2012
By Michael Rupured

Lost in iSpace

Last Saturday, I finally got around to switching from Android and a piece of shoddy engineering known as the LG Ally to the beautiful and magnificent iPhone 4S. Now I know how Helen Keller must have felt when she figured out how to communicate with the world around her. OMG! It’s like the fifth dimension opened up to me–an alternate universe that only some people know exists. And now, my friends, I am one of them. I get it! Now those people you see with the devices permanently clutched in the left hand are my kindred spirits. More than that, we are one with the iUniverse. I love it here in iSpace so much that the real world doesn’t much …

Aug 30, 2012
By Michael Rupured

Loyalty Oath

Not too long ago, I knew everyone who read my blog personally. Maybe we went to school together, or worked for the same employer, or did the same kind of work. The connection, whatever it is, was face-to-face and in real time at some point in the last fifty years. The number of visitors to my blog has gone up a lot over time. Some days I get more than 200 hits. But  I still feel like I know the majority of you in person. Even if we’ve never actually met, we’re friends on Facebook, or follow each other on Twitter, or read each others’ blogs or email each other. I know you too well to think of you as my …

Aug 09, 2012
By Michael Rupured

Stop the World!

Swapping the vacation my partner and I had been looking forward to for Dad’s funeral ended up being a good thing. We were already off work, and since we were driving anyway and had a free place to stay at the beach, changing our plans at the last minute didn’t cost anything. Any other time would have caused problems and posed challenges. All this to say I’m not unhappy that we gave up a relaxing week at the beach. Things have a way of working out for the best. Already exhausted from the previous weeks activities, I spent the weekend catching up on laundry, mowing, and other chores. My writers group met Saturday, and I managed to squeeze in a …

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