The phone I ordered from Amazon for delivery 11/21 still hasn’t arrived. Although “Next Day Delivery” was my only selection criteria, the expected arrival date immediately changed to 11/25. On the 25th, it changed to the 29th. On the 29th, it changed to 12/5.

On the 29th, I ordered the same phone from Walmart and got it two days later. Great. Now to cancel the order for the first phone.

I sent a message to the chatbot. AI must stand for Aggressively Ignorant. Rather than canceling the order, they sent me a return label. My money is tied up until they get the return.

Calling Amazon isn’t an option. If the chatbot can’t help, you’re f*cked. Full stop.

Dirty rotten bastards.

Other than being unable to get the new phone into the Otter case, the transition went well. I did almost everything at home before heading to the T-Mobile store to make the switch. The young man behind the counter was helping someone else, so I took a seat and waited.

And waited, and waited, and waited. He finally finished 45 minutes later. I’m so proud of myself. I didn’t make faces, sigh loudly or say something ugly the whole time. Ten minutes later, I was on my way home, phone switched and in the case.

My issue with Amazon, however, is unresolved and pissing me off. I’ve had Prime for years, more for the rarely-watched video than the infrequently used free delivery. As soon as this issue is resolved, I’m canceling my subscription.

Take that, Bezos. You won’t get another dime from me. I’m taking my business elsewhere. Customer service matters, and your company offers none. If you can’t handle the volume, maybe you shouldn’t be so damn big.

There. My rant won’t make any difference, but at least I feel a little better. As always, thanks for stopping by.